Educational simulation. This journey is a simplified conceptual model and may differ from actual payment implementations.
Ready
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Transaction flow
Step 1 of 11Speed
Timeline
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Customer
Depth
Foundation · Recommended starting point
In simple terms: The customer taps their contactless card on the terminal to pay for goods.
Customer action
Customer interacts at "Customer".
What the customer sees
The customer taps their contactless card on the terminal to pay for goods.
Customer expectation
A smooth, understandable step.
Potential friction
Card not read
Customer concern
Is my payment safe and on track?
Ask the Transaction
Simulated AI assistant
Ask the Transaction. Explore the Physical Card Tap journey — you're looking at Customer.