All journeys
Mobile Wallet Tap
Rail: Tokenised Card PaymentTokenised card in a mobile wallet used at a terminal.
Educational simulation. This journey is a simplified conceptual model and may differ from actual payment implementations.
Ready
1/11 · 9%
Transaction flow
Step 1 of 11Speed
Timeline
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Customer
Depth
Foundation · Recommended starting point
In simple terms: Customer authenticates on their phone (Face ID / fingerprint) and taps to pay.
Customer action
Customer interacts at "Customer".
What the customer sees
Customer authenticates on their phone (Face ID / fingerprint) and taps to pay.
Customer expectation
A smooth, understandable step.
Potential friction
Biometric fail
Customer concern
Is my payment safe and on track?
Related journeys
Ask the Transaction
Simulated AI assistant
Ask the Transaction. Explore the Mobile Wallet Tap journey — you're looking at Customer.