Payments Journey Lab · Australian payments context

See what happens
after you tap Pay.

Follow the payment. Understand the product. Explore every decision behind the journey.

From card taps and digital wallets to PayID, NPP and PayTo — explore how payment products move, where decisions happen, and what the customer experiences, step by step.

3 journeys free. No card required.
Live journey previewSimulated · $42.50 AUD
Customer
Tap
Terminal
Network
Issuer
Approved
TX_1450A
Processing · Customer
Australian Payments

Current journeys primarily explore Australian payment concepts and publicly available industry information. Other payment markets may be explored in future.

Journey discovery

Pick a payment. Follow the journey.

Start with the payment experience you already know. Then go deeper into the rails, decisions and ecosystem behind it.

How card, wallet and online card payments really work.

Four lenses. One payment.

One payment. Four ways to understand it.

Every journey can be explored through the same four lenses. Move between them to see the payment change shape.

Customer

What does the customer see and experience?

Product

Which decisions shape the payment experience?

Transaction

Where does the payment actually move?

Ecosystem

Who participates and what do they control?

Interactive product decision preview

Payments are a series of product decisions.

Every payment carries signals. Every product choice you make changes what the customer experiences next.

Signal — high value payment

A customer sends $2,000 to a new PayID.

  • New recipient detected — never paid before.
  • Transaction value above the customer's usual pattern.
  • No previous payment history with this account.
What should the product do?
Explore product decisions
Payment rail explorer

Different payment. Different rail. Different product journey.

Explore how the customer experience changes when the payment rail changes.

Card tap
Card Network
CustomerTerminalNetworkIssuer
PayID payment
NPP
CustomerPayID resolveNPPRecipient bank
PayTo debit
Agreement + NPP
AgreementMerchant initiatesNPPCustomer bank
How these payment products connect

PayID, NPP and PayTo are different — and complementary.

Do not treat them as one product. Each plays a distinct role in an account-to-account payment.

PayID
Addressing

Helps identify a payment destination using a registered identifier.

NPP
Payment infrastructure

Provides fast account-to-account payment infrastructure.

PayTo
Agreement & initiation

Supports pre-authorised account-to-account payment agreements and payment initiation.

Ready to go deeper?

Ready to go beyond the payment basics?

Unlock PayID, NPP, PayTo and complex payment product journeys — refunds, reversals, chargebacks and more.

Pro early access
Expected launch price
AUD $29.99
one-time
No subscription planned for the initial Pro release.
Keep Exploring Free

Registering interest does not commit you to purchasing Pro.